What is Telehealth and how can it help you?

We hope that you are doing well. We wanted to reach out and give you options for how we can help.  Telehealth is now approved for physical therapy visits. We recognize that it is not the same as in-person physical therapy; however, it is a way for you to check in with your therapist and make sure you are on staying on track.

If you would like to connect with your physical therapist.  Click on the link below to schedule your visit or leave us a message at 408-238-1552 and we will respond in 1-2 days.  REMEMBER, WE ARE HERE FOR YOU AND WE WILL ALL GET THROUGH THIS.

If you are a post surgical patient, PLEASE TAKE ADVANTAGE OF THIS……… we want to make sure you are not going backwards with your recovery.

CLICK HERE TO SCHEDULE

Or use the form below: 

Here is how Telehealth works…

  • Each session will last about 30 minutes. During the session we will get an update on your condition and progress your program just like in a normal PT session.  We will have you go through your exercises with 1-on-1 instruction and correction if needed.
  • The treatment will be conducted using video conferencing. This can take many forms, but this is explained in detail below.

Now for the video conferencing part…

  • Once your appointment is made, we will send you a link to join a video conference using www.doxy.me

Frequently Asked Questions


1. Will my insurance pay for these treatments?

For all medicare subscribers, medicare will cover your telehealth visit just like if you were in the office. Co-insurance and deductibles apply. 

For commercial insurance like Blue Cross, Aetna, United Health Care, etc we will bill your insurance as if you were coming into the clinic and we have been told they will pay as normal.  If for any reason they do not pay as normal please contact us and we will get it worked out for you.


2. Can I do the visit with my phone? Tablet? Computer?

Yes.  Pick any device you feel most comfortable with.


3. Will I need equipment to do my treatment at home?

Most of our sessions do not require lots of equipment. We can modify treatments based on what you have available.


4. Can I do an initial evaluation (first treatment) at home?

No. As of right now our Telehealth applies to current patients who have had their first visit in our office.  If you are a new patient and want to start this program, you need to come into our office for the first visit. Then you can do subsequent visits at home.


5. This is confusing?  Can I just talk to someone over the phone and have them walk me through this?

Of course.  Please call 408-238-1552 and if we don’t answer we will respond in 1-2 days. (reduced staff right now)


6. How do I know if I should be doing this or if I qualify? What conditions does this apply to?

This is for all of our patients and includes all outpatient orthopedic physical therapy conditions. As with the above question, if you have any questions the easiest way is to fill out the form above and we will reach out to you ASAP.


7. Can I still get a print out of exercises I am supposed to be doing at home for the days I don’t see my therapist?

Yes, as long as we have your email we can put it into our system and it will automatically be emailed out to you.


8. Does it have to be a video call or can it just be a phone call?

It does have to be a video call or we are not able to watch you with your exercises which is a must to ensure proper treatment and to make sure that you are not doing things that could negatively affect your movement.


9. You normally put hands on me/do manual therapy. How is this going to be accomplished?

This is where having a lacrosse ball or double lacrosse ball can become very important or objects that are similar to be able to show you how to do some self soft tissue work. It can be quite effective to use and there are certain mobilizations that can be done as well. Different stretches will be used to get into a specific range of motions that are limited as well.


10. Just like at therapy we will use certain cues that we normally use in the office to help you better understand the exercises. Since it is a video we are able to monitor your movements and demonstrate the movements for you before you actually do them. We will work together with you to ensure exercises are performed appropriately, and if you are having difficulty completing an exercise we can modify it to your needs.