Patient & Staff Safety

UPDATE ON COVID-19 VIRUS

Silver Creek Physical Therapy is working diligently to keep up with the recent changes regarding the COVID-19 virus.  

We sincerely value the health and well-being of our employees, patients, and community. Per CDC, State of California, and Santa Clara County, we have reviewed the issued “Shelter in Place” order of the Health Officer of the County of Santa Clara County Public Health Department. Effective March 17th. As healthcare providers in the clinic setting we are exempt and allowed to continue business services under “Section 10, Article b” of the Shelter in Place order. Per CDC guidelines, no gatherings of greater than 10 people are allowed. 

Silver Creek Physical Therapy will remain open in a limited capacity to follow these guidelines. We know that some of you need essential care, but under no circumstances will any person be allowed into the clinic who has symptoms or who may have been exposed to someone with the virus. 

These are the procedures we will be implementing to ensure your health:

  1. We will be limiting the number of people in the clinic at one time. This includes both patients, therapists, and staff. We ask that patients only come to therapy and family/friends stay home or wait somewhere else outside the clinic until the therapy session is complete.
  2. We have adjusted our schedules to accommodate, and we will be operating on limited hours and appointments as demand dictates.
  3. In addition to our normal cleaning schedule, we are sanitizing the entire clinic 3 times daily using CDC approved disinfectants. This includes cleaning all surfaces including weights, med balls, bands, etc.
  4. Our front office staff will be asking you if you have been in contact with anyone who has been exposed to the COVID-19 virus, if you have any health issues or are at risk, or if you have a fever These questions will be asked for everyone’s protection, and certainly not to offend anyone. The guidelines recommend that people over 65 shelter-in-place.
  5. Please immediately sanitize your hands upon arrival and leaving the clinic.
  6. We will take all patients’ temperature with a no touch thermometer upon arrival.
  7. You will wait in the common lobby area at a distance of 6 feet from others.
  8. If when you arrive, you appear to our front office staff to have any cold/flu symptoms, please know that you will be asked to reschedule.  
  9. Please remain 6 feet from others in the clinic, and avoid touching additional surfaces. Please no hand shaking.
  10. If you have questions for your PT, and you wish to stay in Shelter-in-place, we will be happy to call to talk with you on the phone.
  11. If you learn that you have come down with COVID-19 and have been in the clinic in the last 2 weeks, please call to alert us immediately.  

We hope to continue to provide the care that you need in a limited capacity.  As guidelines are changing quickly, we will update you as soon as possible with any changes.  If you have any questions, please call our office at 408-238-1552.  Please feel free to leave a message, and we will return your call, as our front office staff is experiencing a much larger than usual call volume. If you choose to cancel your appointments during this time, we completely understand. Please simply call the office to let us know.

Our goal is to continue to provide the care you need in a safe environment!